Crystal Creek Pond Supply LLC

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Pond Plants Shipped All Year Long! *Except Seasonal Water Lotus

Free Shipping Continental US
No added fees at checkout! Continental US Only Shipping Info*

*Except for Oversize/Overweight Products. Up to 70 Lbs. Ships Free
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- Shipping Information -
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Continental US Only
We do not offer free shipping to Alaska or Hawaii.
If you are a resident of Alaska or Hawaii contact us for a custom order quote.

Plants: We use FedEx Ground on plants and in some cases we use the USPS for areas not covered by FedEx. FedEx will not ship to PO Boxes! If you are in California, Oregon and Washington it may take 3 or 4 days to get your plants. East coast, Midwest and Florida is typically 2 days.

Below is our approximate shipping schedule.
Winter Shipping Note:
Outside temp at nursery must be above 18 degrees

Safe Shipping Dates: Enter your zip code in the space above, then compare to below.

All dates are approximate as the nursery manager watches the weather conditions across the US like a hawk to avoid killing frosts.

Zone 9-10...All Year

Zone 8......Mid-March

Zone 7......Early April/Mid-April

Zone 6......Mid-April/End of April

Zone 5......Early May/Mid-May

Zone 4......Mid-May/End of May

Zone 3......First of June

The above schedule is approximate shipping times for hardy plants. Orders with tropical plants are sometimes held longer due to weather patterns in some zones. During shipping season we check weather patterns weekly to try our best to ship the plants when it is safe to plant them outside. Shipping plants before your zone is safe voids our plant guarantee.

We will ship plants and snails during the months of December, January and February when we feel temperatures are mild enough so the plants and snails will survive in transit.

As always, we will hold your order and ship them when it is safe for your zone.

Delivery dates: do not include Saturday, Sunday or holidays. For example, if you order on Monday morning with two day delivery, your order will arrive on Wednesday. If you order on Thursday morning with two day delivery, your order will arrive on Monday, which is two working days after the order date. Orders received after 2:00 p.m. Eastern time may ship the next business day.

A street address is required for FedEx and UPS shipping. We cannot deliver to a post office box unless we ship with the United States Postal Service.

The lilies we ship are semi-mature. The size of the leaves (pads) vary depending on the variety of lily. Most arrive with active blooms but they most often fall off from transplant shock. With careful planting new blooms may come back in a matter of a week or two. This years blooms will be small as a transplanted root system needs to become established. Next year blooms will be large and plentiful.

Snails: Please read Information on Snails before buying. The snails are shipped from our breeder in Ohio. We cannot guarantee the live delivery of snails with our free FedEx Ground shipping due to cargo area temperatures that may get over 120 degrees when traveling through the desert, or in heat waves anywhere in the US.

Pond Products and other items: We ship with regular freight by whichever means is most convenient. 90% of all pond products will ship with UPS and arrive in 3-5 days.

"FOB shipping point" or "FOB origin" indicates the buyer pays shipping cost, and takes responsibility for the goods when the goods leave the seller's premises.

 

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RESTRICTED PLANTS: Some states have bans on certain pond plants. Check the USDA Noxious Plants website prior to purchase. The buyer needs to beware of any regulations on plants that may be restricted. If your order gets confiscated by your state agriculture department we cannot be held responsible.

CLIMATE VARIATIONS: We guarantee our plants will arrive alive and healthy. Pond Plants grow differently depending on where you live. If you took pond plants of the same type, and planted them in different parts of the USA, each plant would grow differently. This is Mother Nature at work. We cannot guarantee that your climate will support long term growth as this varies by location. With experience you will find which pond plants thrive in your USDA Zone. Join our Pond, Watergarden and Plant Forum and ask some questions before you buy is the best advice we can give you.

SUBSTITUTIONS: We reserve the right to substitute Out of Stock plants of equal or greater value unless you specifically request otherwise in the remarks section of your order you submit. We try our very best to update the website availability and show plants that are Out of Stock.

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Contact Us: Info@pondkoi.com  FAX: 888 867-1785 Telephone: 616 929-4928
Crystal Creek Pond Supply LLC, 20699 Richardson Rd, Lake Ann, MI, 49650