Shipping Information


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- Shipping Information -
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Continental US Only
We do not offer free shipping to Alaska or Hawaii.
If you are a resident of Alaska or Hawaii contact us for a custom order quote.

Koi: Free UPS/FEDEX Next Day Air to your home or business address.

Plants: We use FedEx Ground on plants and in some cases we use the USPS for areas not covered by FedEx. FedEx will not ship to PO Boxes! If you are in California, Oregon and Washington it may take 3 or 4 days to get your plants. East coast, Midwest and Florida is typically 2 days.

The lilies we ship are semi-mature. The size of the leaves (pads) vary depending on the variety of lily. Most arrive with active blooms but they fall off from transplant shock. With careful planting new blooms will come back this year. This years blooms will be small as a transplanted root system needs to become established first. Next year your blooms will be large and plentiful.

Snails: Please read Information on Snails before buying. The snails are shipped from our breeder in Ohio. We cannot guarantee the live delivery of snails with our free FedEx Ground shipping due to cargo area temperatures that may get over 120 degrees when traveling through the desert, or in heat waves anywhere in the US.

Pond Products and other items: We ship with regular freight by whichever means is most convenient. 90% of all pond products will ship with UPS and arrive in 3-5 days.

* Restricted Pond Plants: Some states have restrictions or bans on pond plants. Contact your local government for a list of restricted plants. The buyer needs to be aware of any regulations on plants that may be restricted.
** Pond Plants grow differently depending on where you live: If you took pond plants of the same species and planted them in different climates each plant would grow differently. This is Mother Nature at work. We guarantee all of our plants will arrive alive and healthy. We cannot guarantee that your specific location will support long term growth. Over time and experience you will find which pond plants thrive in your USDA Zone
*** We reserve the right to substitute with like plants of equal or greater value unless you specifically request otherwise in the remarks section of your order you submit. This happens almost never though, and if it does happen it is usually in regard to floating and submerged oxygenation plants.
**** Guarantee and Return Policy: Please our Guarantee and Return Policy