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CUSTOMERS COMMENTS


Thank You All for taking the time to pat us on the back!
It is greatly appreciated. Contact Us
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Our son is planning doing an Eagle Scout Project for Boy Scouts. His project is to locate donated aquatic plants suitable to stock a pond in a local Nature Center. At this time we are trying to find donors for this project. Please let us know if you would be willing to donate aquatic plants for a Eagle Scout pond project. Thank you - Lori M. Springfield, VA - Our Response: "How about a dozen yellow flag iris? They are highly sought after by organizations trying to reclaim wetlands as they reproduce fast and they turn the shore into erosion proof banks."
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I'd really like to comment and recommend you to others. This is my second year with a small backyard pond. The plants I ordered last year from a different supplier were very small & weak compared with what I received from you this year, and your price may have been a smidge lower! I orders a few items from another supplier at the same time I ordered from you. I received your delivery two-three weeks ago. I'm still waiting to hear that my order has shipped from the other supplier, communication with them is difficult (very slow response times). I highly recommend you for pond supplies! Very happy to have done business with you!

Thanks! Barbara
Long Beach, CA
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"I write the newsletter for the Greater Phoenix Pond Society. I would like to have your permission to re-print your "Planting Your Pond Plants" flyer that came with my order. It is a wonderful planting reference. The plants I received were perfect."

Gloria S.
Phoenix, AZ
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Hi Paul,

Thank you so much for sending more snails. I really wasn't expecting it as your web site says that some of them don't survive the trip but I really appreciate the fact that you did. I haven't had a company like yours go above and beyond in a long time so I wanted to send you this email to make sure that I appreciate the fact that you did.

Have a great weekend,

Debi T.
Lake Hughes, CA
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Just wanted you to know the plants arrived and they are beautiful. Fresh and Green. I will definitely buy from you again. Thank you very much.

Mary L.
Temecula, CA
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Paul,

Just wanted to drop you a note to say "Thank You" for your incredible plant and service. You did, however, cause some extra work as we had to go out and get a bigger container for the "Incredibly Large" lily tuber. Was not expecting something so large and nice. Not complaining, just finding a way to let you know how nice your plants are. Shipping was great with Fed-Ex and the link to track. We will definitely be purchasing more from you in the near future. Again, thanks for assistance.

Joe & Suzy S.
Wilmington, DE
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I received my shipment today and could not believe the beautiful condition of the anacharis, Parrot's Feather and the Hornwort. I was leery about ordering over the internet again because last year I placed an order with another Company and was totally disappointed in the spindly frail plants they sent me. The Parrots feather from that order never did develop. Thanks again for a pleasant surprise and you are the only one on my list from now on to order Pond Plants from.

Betty N.
Columbus, OH
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Thanks a lot for the information! We'll soon be ordering more. Again thanks for going the extra yard and making our experience with your company a happy one.

Sincerely,

Russell B.
Fort Worth, TX
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Paul,

Received and planted my pond plants I am very pleased with what I got. Thanks

Tony M.
Stafford, VA
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Paul,

I received the shipment of 30 plants. I like them so much going to re-order. I will double this order that will cover about 30% of the pond. Wonderful plants. Thank you. I'll go onto your site and place the order.

Bud M.
Napa, CA 
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I've never ordered anything and got such a personal response, it feels strange.

Traci T.
Mineral, TX
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Received my plants yesterday (03-12). Arrived in good shape, and am very pleased with them.
Exceeded my expectations. Thought I would only get some rootstocks with a few leaves, instead, got healthy plants ready to go. Thanks for the good service, and am looking forward to doing business with you again.

Sincerely,

Grady S.
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Your FAST responses and professionalism is GREATLY APPRECIATED!! I will most assuredly be doing more business with you, and I will pass the word along to my fellow pond/fish keepers, what an EXCELLENT business you have and run. I will be checking your sight for the availability of more oxygenating plants, once they become available.

Best Regards,

Dawn S.
Salem, OR 
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Hi, and THANK YOU.
With tomorrow being New Years Day, I thought my snail order would not ship until next Monday. However, I was pleased to return from the post office this afternoon to discover my husband had brought in the package containing the entire order, plants AND snails.

I read the instructions and put the opened bag of snails in the koi pond to get acclimated to the temperature. It was going down to 36 tonight, and I did not want them staying in the house getting too warm, which might be worse for them coming from a colder climate than we have here in Mobile AL.

Not a single one of the little jewels floated. I don't think they had time to be shook up like ping pong balls on this trip, they came so quickly.

Likewise the plants were healthy and crisp, and they are already in the pond as well.

Thank you for your prompt attention to my small order. Have a prosperous new year.

B. J.
Mobile, AL 
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Paul,

Thanks for the order, all the fish look great!

Frank M.
Dix Hills, NY 
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Thank you for being so prompt.

Kathy B.
Yucaipa, CA 
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Hello, I received my pond plants today and they are amazing! These are the healthiest plants I have ever seen, thank you so much. I have already contacted everyone I know that has ponds and we all know exactly where we will order from this point on. I love your company!

Nancy S.
Tornado, WV 
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I received my plants yesterday and they look great. They are floating in a small swimming pool in the shade today and I will move them to the pond tomorrow.
Thank you for your great service.

Audrey T.
Reno, Nevada
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Hi Paul,

My beautiful hyacinths arrived yesterday - a generous two dozen of them (thank you!) and they are happily floating in my pond. Since the pond is in the shade I had no concerns about too much sunlight and I look forward to them perking up after their long trip and producing those pretty flowers.

Again, thank you for everything.

Louise R.
Haworth, NJ 
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Paul, I just want to say thanks for all of your help, it is why I like doing business with your company.

Doug H.
Junction, VT 
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Hi,

Sue and I got the Fish on Friday. They're all in the pond, happy, healthy, and they look great. I'll recommend you to my customers.

Thanks,

Jon C.
Anchorage, AK
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I just want to thank you for all the information on your web site. I had bought a new filter and pump this spring for my pond and the water was still turning green. After reading the information on your web site I ordered an aerator and OMG!, I could see the bottom again in a matter of hours.

Thanks again……

Terri S.
Centerville, PA
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Paul,

Thank you for the fast resolve of my problem. It is great to do business with a company that cares for it's customers.

David H.
Wellsburg, WV 
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Hey Paul!

I wanted to take a few minutes to let you know that the plants I ordered arrived safe and sound and very quickly. I’ve always been hesitant ordering live plants over the internet because I didn’t have much luck with receiving mail order plants, but I was very pleased with the condition and selection I ordered. The root structures were very good and they had included very explicit written instructions for planting.

I’m still in the process of potting them and I probably ordered way too early, but I wanted to be able to allow them time to acclimatize to my zone 5 and I didn’t want to risk being too late and have you be out of stock on what I wanted for the spring ponding season.

I definitely will be ordering more plants once the pond expansion is in and know what room I have available – may end up adding a bog in addition! Thanks for your great customer service and very good plant stock.

Sincerely,

Diana E.
Medina, OH

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RESTRICTED PLANTS: Some states have bans on certain pond plants. Check the USDA Noxious Plants website prior to purchase. The buyer needs to beware of any regulations on plants that may be restricted. If your order gets confiscated by your state agriculture department we cannot be held responsible.

CLIMATE VARIATIONS: We guarantee our plants will arrive alive and healthy. Pond Plants grow differently depending on where you live. If you took pond plants of the same type, and planted them in different parts of the USA, each plant would grow differently. This is Mother Nature at work. We cannot guarantee that your climate will support long term growth as this varies by location. With experience you will find which pond plants thrive in your USDA Zone. Join our Pond, Watergarden and Plant Forum and ask some questions before you buy is the best advice we can give you.

SUBSTITUTIONS: We reserve the right to substitute similar plants of equal or greater value unless you specifically request otherwise in the remarks section of your order. This happens almost never though, and if it does happen it is usually in regard to floating and submerged oxygenation plants.

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Crystal Creek Pond Supply LLC, 20699 Richardson Rd, Lake Ann, MI, 49650